Maxsi Support
This page will contain all support information available about our products and attempt to provide a fix for all possible known errors. You can contact Maxsi by mailing to support at maxsi.dk.

ErrorID: ME1, Maxsi Distribution Error: The in-game variable 'engine->GetGameDirectory()' isn't set!
This error will occur if the Source Engine doesn't provide a directory path to where the game is installed. No known causes. Please ensure the game is properly installed.

ErrorID: ME2, Maxsi Distribution Error: The in-game variable 'engine' isn't set!
This error will occur if the Source Engine doesn't provide a valid engine variable. This could be caused by a change in the Source Engine interface system. Please ensure the game is properly installed.

ErrorID: ME3, Failed to change the working directory!
The game failed to change the working directory with _chdir(). This error will occur if the Source Engine doesn't provide a valid directory path to where the game is installed. No known causes. Please ensure the game is properly installed.

ErrorID: ME4, Maxsi Distribution failed to update itself for various reasons.
The Maxsi Distribution systems needs to be updated but the updating process failed. This is either a bug in MaxsiDistribution.dll or in MaxsiDistributionUpdate.dll and is most likely a fault from the developers. In case you get this error, instead of relying on the ingame systems, simply reinstall the mod from scratch. You will most likely not need to redownload 99% of the mod.

ErrorID: ME5, Couldn't find function UpdateProduct in MaxsiDistributionUpdate.dll.
The Maxsi Distribution systems needs to be updated but the MaxsiDistributionUpdate.dll that MaxsiDistribution.dll downloaded is invalid or cannot run on your system. This is most likely a fault from the developers. In case you get this error, instead of relying on the ingame systems, simply reinstall the mod from scratch. You will most likely not need to redownload 99% of the mod.

ErrorID: ME6, Couldn't find function UpdateProduct in MaxsiDistribution.dll.
The mod needs to run the ingame MaxsiDistribution.dll in order to make sure the mod is properly installed and check for any possible updates. The mod requires this file in the bin folder in order to function. If you deleted this file you must reinstall the mod or restore the file. If the file is in place and you didn't alter it, your system might not support the C RunTime. Please make sure the C RunTime for Visual Studio 2005 is installed. There is also a chance this is a fault from the developers.

ErrorID: ME7, Maxsi Distribution Error: The in-game variable 'engine->GetGameDirectory()' isn't set!
This error will occur if the Source Engine doesn't provide a directory path to where the game is installed. This is extremely unlikable because the function that causes ErrorID: ME1 is run prior to this function and should have detected the problem. No known causes. Please ensure the game is properly installed.

ErrorID: ME8, Maxsi Distribution Error: The in-game variable 'engine' isn't set!
This error will occur if the Source Engine doesn't provide a valid engine variable. This is extremely unlikable because the function that causes ErrorID: ME2 is run prior to this function and should have detected the problem. This could be caused by a change in the Source Engine interface system. Please ensure the game is properly installed.

ErrorID: ME9, Failed to change the working directory!
The game failed to change the working directory with _chdir(). This is extremely unlikable because the function that causes ErrorID: ME3 is run prior to this function and should have detected the problem. This error will occur if the Source Engine doesn't provide a valid directory path to where the game is installed. No known causes. Please ensure the game is properly installed.

ErrorID: ME10, Couldn't find function PingBack in MaxsiDistribution.dll!
The Maxsi Distribution systems attempted to send a message to the content servers, but couldn't find the proper function in MaxsiDistribution.dll. Since ME6 would have been triggered by this point if MaxsiDistribution.dll was invalid, this error might be extremely unlikable. In case THE official MaxsiDistribution.dll was changed, so that it doesn't support this function any longer, the mod needs to be updated. Please update the mod by reinstalling it, if that doesn't work please consult the developers of the mod.

ErrorID: ME11, MaxsiDistribution::CAsyncPingBackThread::Run() does not have m_Function set!
The Maxsi Distribution systems attempted to send a message to the content servers, but the message send was invalid or something nasty happened in the multithreaded engine. This is most likely a bug from the developers. Please get in touch.

ErrorID: ME12, MaxsiDistribution::CAsyncPingBackThread::Run() does not have m_Parameter set!
The Maxsi Distribution systems attempted to send a message to the content servers, but the message send was invalid or something nasty happened in the multithreaded engine. This is most likely a bug from the developers. Please get in touch.

ErrorID: ME13, MaxsiDistribution::PingBack() failed to start the async pingback thread!
The Maxsi Distribution systems attempted to send a message to the content servers, but failed to create an asynchronous thread. This might be an engine fault or limitation, or could be caused by insufficient memory, or too many programs running at once. Please shut down all applications running in the background, turn down your graphics settings, remove any overclocking, clear up harddisk space and other things that could cause your system to overload. Please get in touch.

ErrorID: ME14, Couldn't connect to the Content Server. Please make sure you are connected to the Internet.
The Maxsi Distribution systems attempted to send a message to the content servers, but failed to connect to the content server. Please ensure you are connected to the Internet and that no firewall is blocking access to www.maxsi.dk. There is a slight chance this bug is caused by the programmers (the HTTPParser_Struct's 'In' variable was null). The content servers could also be experiencing unexpected downtime, or fail to respond any proper HTTP responses. Please get in touch.

ErrorID: ME15, ConnectAndSendHTTPQuery did not return a Reply.Out!
The Maxsi Distribution systems attempted to send a message to the content servers, and connected to the content servers, which responded with a HTTP response. The response did however not contain any body. This could be caused by unexpected downtime on the servers, or a server-side bug. Please get in touch.

ErrorID: ME16, The content server did not return 'OK'!
The Maxsi Distribution systems attempted to send a message to the content servers, and connected to the content servers, which responded with a HTTP response containing a body. The content servers will return OK if the PingBack was 100% successful. The content servers will return something else if the request was unsuccessful. The following line in the console output should contain the full HTTP response body returned by the server. Please get in touch and provide this output if the error does not go away automatically.

ErrorID: ME17, Recieved data of the type ?????/????? This type isn't supported, download aborted.
The installation or updating software connected to the content servers and recieved a response formatted in the application/MaxsiEngineFileStream and one or more entries in this stream had a MIME type the installation or updating software didn't support. Please redownload the installer and reinstall the mod, you most likely not need to redownload 99% of the mod. Please get in touch.

ErrorID: ME18, Downloaded unknown file ????? file is ignored for security reasons. Sorry for the inconvenience!
The installation or updating software connected to the content servers and recieved a response formatted in the application/MaxsiEngineFileStream and one or more entries in this stream contained a file you didn't need to download. This unknown file is ignored, if any hacker sent a harmful file that we cannot validate, because we don't know which file it is, we must not install the file. Most likely you will not need this file. There is a slight chance that the distribution systems has been updated since you began your download, in such a case, please try again. This could also be caused by an unreliable Internet Connection. Please get in touch.

ErrorID: ME19, Tried to parse an application/x-MaxsiEngineFile ????? but Prog.Content_Lenght was zero! This file will be downloaded later.
The installation or updating software connected to the content servers and recieved a response formatted in the application/MaxsiEngineFileStream and one or more entries in this stream were invalid. This error occured in old beta versions of the installer/updating software and should be fixed by now. No known causes.

ErrorID: ME20, Warning: Downloaded a file ????? with an invalid hash value. Expected: ????? Recieved: ????? This is most likely a networking error. The file has been discarded and will be redownloaded later.
The installation or updating software connected to the content servers and recieved a file that has an invalid hash value. We ignored this file due to the security risk that a hacker sent a harmful file. There is a slight chance that the distribution systems has been updated since you began your download, in such a case, please try again. This could also be caused by an unreliable Internet Connection. Please get in touch.

ErrorID: ME21, Error ????? occured when extracting content of ????? into a buffer.
The installation or updating software is extracting a file into a buffer so that it can validate the SHA-1 value, but the extraction function failed with a given error code. The following list is the source code's definition of the error codes.

2 = The data was successfully imported into memory
1 = The data was successfully imported into memory
0 = The requested feature is not implemented yet
-1 = The specified file cannot be opened for binary reading
-2 = The datastream doesn't start with the "ME" + trailing zero sequence
-3 = The specified version is not supported
-4 = The specified version has been supported but isn't anymore
-5 = The called function requires a valid filename
-6 = The specified version is not supported
-7 = Allocated more or less memory than required

This error is most likely caused by an unstable Internet Connection, possible unexpected behaviour of the servers, an invalid game cache, lack of memory, memory corruption, bugs, or other unknown causes. Please restart the download/updating/installation process. If the error still exists, please get in touch.

ErrorID: ME22, Error importing ????? into memory! Skipping!
See ErrorID: ME21.

ErrorID: ME23, Variable FileContent is null! Ignoring.
The file was successfully downloaded and (possibly) SHA-1 validated. The pointer to the variable containing the application/MaxsiEngineFileStream (of the type MaxsiEngine::MaxsiEngineFile) was NULL. This shouldn't happen. No known causes, but could be caused by memory corruption. Please get in touch.

ErrorID: ME24, Failed to update the client-side installer to a server-side required version.Error Downloading: ????? Please try redownload the installer.
Your installer/updating software is outdated. Please redownload the installer. (In addition the installer failed to update itself).

ErrorID: ME25, Failed to update the client-side installer to a server-side required version. Error Extracting: ????? Please try redownload the installer.
Your installer/updating software is outdated. An update has been downloaded but couldn't be written to the specified path. Please redownload the installer.

ErrorID: ME26, Warning: Tried to executing unknown internal command: ?????
The installing/updating software downloaded the install script, but it contained an invalid or unknown command. This is most likely due to you using an oudated installer or due to internal testing. Please redownload the installer and reinstall the mod, you will most likely not need to download 99% of the mod. If the problem still exists, please wait a few hours, then try again. If it still doesn't work, please get in touch.

ErrorID: ME27, Critical Error: InstallPath is a null-pointer, aborting
The installing software is installing, and the directory it should download to has not been set during the installation progress. This is very unlikely but could happen if the code contained a bug or if the memory has become corrupted. Please get in touch.

ErrorID: ME28, Critical Error: SteamUserName is a null-pointer, aborting
The installing software is installing, and the directory it should download to has not been set during the installation progress. This is very unlikely but could happen if the code contained a bug or if the memory has become corrupted. Please get in touch.

ErrorID: ME29, Couldn't contact the Maxsi Content Servers! In order to install this product a connection needs to be established to the Maxsi Content Servers, please ensure no firewalls are blocking access for this program. Sorry for the inconvenience!
The installing software couldn't connect to the content servers. Please make sure you are connected to the Internet and that you can connect to www.maxsi.dk. Please make no firewalls are preventing the program from connecting to www.maxsi.dk If the problem still exists then please get in touch.

ErrorID: ME30, There seems to be problems with the content servers. The game has unsuccessfully been attempted to be downloaded ????? times. These problems could be related to an unstable Internet Connection, in such a case you should just try again. Would you like to try and redownload again?
The installing software couldn't connect to the content servers. Please make sure you are connected to the Internet and that you can connect to www.maxsi.dk. Please make no firewalls are preventing the program from connecting to www.maxsi.dk If the problem still exists then please get in touch.

ErrorID: ME31, An unhandled error occured in ?????. Maxsi Engine failed to generate a minidump file because _gmtime64_s failed.
The program has crashed and the Maxsi Engine was trying to create a minidump report, but the _gmtime64_s() function failed. This could be due to memory corruption or the unstable enviroment following a crash, but there are no known causes. Please get in touch.

ErrorID: ME32, An unhandled error occured in ????? Maxsi Engine failed to generate a minidump file because asctime_s failed.
The program has crashed and the Maxsi Engine was trying to create a minidump report, but the asctime_s() function failed. This could be due to memory corruption or the unstable enviroment following a crash, but there are no known causes. Please get in touch.

ErrorID: ME33, An unhandled error occured in ?????. A minidump file containing information about how this crash happened has been saved to ????? Please send this file to the developers of this product.
The program you were using is using the Maxsi Engine and has crashed. A crash report has been saved to a location. Please send this crash report to us, along with a description of what you were doing, and the version of the product you are using.

ErrorID: ME34, An unhandled error occured in ?????. Maxsi Engine failed to generate a minidump file because something went wrong while writing the minidump.
The program you were using is using the Maxsi Engine and has crashed. The program couldn't save the crash report for various unknown reasons. (The MiniDumpWriteDump function failed). Please get in touch.

ErrorID: ME35, An unhandled error occured in ?????. Maxsi Engine failed to generate a minidump file because the target file path couldn't be opened ?????
The program you were using is using the Maxsi Engine and has crashed. The program couldn't save the crash report to the specified path. Please ensure this file is writable and the disk has enough space available. Please get in touch.

ErrorID: ME36, An unhandled error occured in ?????. Maxsi Engine failed to generate a minidump file because dbghelp.dll wasn't found.
Maxsi Engine needs the dbghelp.dll in order to generate crash reports. This file should by default be shipped along with all products using the Maxsi Engine. If you deleted the file, please reinstall the product. All computers using WinXP or newer should have the required function in dbghelp.dll order to run. If you're using Win2000 or older, the component is outdated and you must rely on the dbghelp.dll shipped with the product you're using. If you did not recieve a dbghelp.dll with the product, please contact the developers. If everything seems normal, please get in touch.

ErrorID: ME37, LaunchFeedbackApplication::~LaunchFeedbackApplication(), CreateProcessA("?????") Failed!
The mod is closing and the Maxsi Feedback application is being opened, however the CreateProcessA function failed. This will most likely only happen if the current working directory inside the Client.dll has changed, or that you have deleted MaxsiFeedback. In such a case please reinstall the mod, you will most likely not need to redownload 99% of the mod.

ErrorID: ME38, Maxsi Distribution Error: MaxsiDistribution returned RESULT_INVALID_PARAMETER_SIZE
The mod attempted to update itself, or check for updates, but the interface used by the mod doesn't match the interface used by the updating software. This shouldn't happen, but could happen if the interface is changed in a future version. In such a case, please reinstall the mod, you will most like not need to redownload most of the mod. If it still doesn't work, please contact the developers of the mod in question. If they don't know what to do, please get in touch.

ErrorID: ME39, Couldn't download the software required to update the updating software. Please reinstall this product.
The updating software is outdated and MUST be updated. The software failed to connect to the content servers, get the new version and install it. Please try and reinstall the mod from scratch. Get in touch if that doesn't work.

ErrorID: ME40, Maxsi Distribution was unable to detect any content servers. This shouldn't happen, please try again?
The Maxsi Distribution Systems rely on Content Servers. The installer has somehow recieved a seemingly working script, that didn't contain any content servers. It is therefore impossible to install the product and the installation process has stopped. This shouldn't happen, it might be caused by a faulthy server or an error by the developers. Please get in touch.

ErrorID: ME41, Winsock Error: ??? happened in MaxsiEngine::ConnectAndSendHTTPQuery(...). For the exact error codes please see http://msdn.microsoft.com/en-us/library/ms740668(VS.85).aspx
Something went wrong in the internal HTTP System of the Maxsi Engine. This could be related to a lot of things, please see the link and look up the error code in order to get an idea what is wrong. If you still cannot fix the problem, please get in touch.